What happens when one of your best customers wants to quit your service and go to a competitor. Obviously, you need to find a way to keep this customer happy but just fixing the immediate problem is not the answer. …
It’s important to audit your records management process to ensure your business meets legal and regulatory requirements. The audit process may also provide insight into the operational effectiveness of your organization. Most audits follow a similar framework, typically focusing on…
By Pierre Smith As we work with clients on their Laserfiche system one of questions we field the most is regarding staff resource allotment for the implementation. Accordingly, we’ve developed an allocation system that we (and our clients) think works…
By Pierre Smith I’ve worked in the enterprise content space for over twenty years—which means I’ve also worked with BPM—because organizations have been achieving the cost savings and efficiency gains that using both brings—furthermore solutions such as Laserfiche allow us…
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