What happens when one of your best customers wants to quit your service and go to a competitor. Obviously, you need to find a way to keep this customer happy but just fixing the immediate problem is not the answer. You need to find a way to form a bond with this customer. Automation makes your workflow better while providing new and better ways to do business. Yes, efficiency is important but intelligent management of your content can boost productivity, make your job easier, and help customers in new and unexpected ways.
Automation Could Be Your Secret Weapon
However, no customer wants to feel like they’re just a ‘number.’ The use of automation should be balanced with ensuring the customer has a convenient, personalized experience. A good example would be to build an app that guides customers through questions that generate a report. The app can identify clients who may need additional services. After filling out the app you will see your customer needs a particular service. Letting the customer know of their need could escalate the relationship. The value in document automation isn’t in the documents at all, it is in the data created that can be captured, analyzed, and utilized.
Is Your Business Drowning In Paper?
According to IBM, we create 2.5 quintillion bytes of data every day. Indeed 90% of the data in the world today has been created in the last two years alone. According to AIIM ( The Association For Intelligent Management), over 50% of corporate data is unstructured and a growing amount of that unstructured data is in the form of nontraditional records like text and social media messages, audio files, video, and images. Are you drowning in papers that could be scanned? Simply by scanning absent forms, employee files, and recruitment documents, your Human Resources department could eliminate many file cabinets.
Document Management Systems Evolution
Document management has evolved over the decades. While the world has been managing documents electronically since the seventies, things really took off in the eighties when document scanning became mainstream. This process, in which organizations captured documents primarily for records management, was called capture-to-archive. Many businesses have adopted automation to support specific workflow. However, there are business activities that continue to require manual data entry. If you have remote workers and your business has automated processes in place, you can be receptive to the needs of your remote worker. Get organized and process improvements and workflow. This can improve company performance and efficiency, and directly affect the bottom line. Are you ready to learn more about ECM technology? Start the process tomorrow. The process does not happen overnight. Chances are your organization has a lot of content floating around. From Word documents, emails, and Excel spreadsheets to scanned images and PDFs, all of this content helps you and your team accomplish your goals. While having all this content on hand is beneficial, it can become overwhelming and lead to inefficiencies that cost you time and money. To avoid these headaches, Enterprise Content Management is a must. It allows your business to organize and manage its content in a way that improves processes and reduces inefficiencies.
Find The Right ECM Solution
ECM allows your company to become smarter and more efficient than your competitors. As long as you implement it correctly, you’ll be able to save time, money, and hassle. Now that you know the basics and benefits of ECM, the next step is to find the ideal solution for your organization.
Information Consultants Can Create an ECM Plan for Your Company
Information Consultants ECM solutions provide the following benefits…
- Decreasing overhead costs of paper storage, office space and additional hiring.
- Streamlining operations by automating repetitive, manual processes.
- Managing all organizational content throughout its life cycle.
- Facilitating compliance with robust security and auditing features.
- Integrating seamlessly with the applications employees use everyday.
About Information Consultants
Information Consultants uses Enterprise Content Management (ECM) software by Laserfiche to help businesses create, organize, manage, and access all documents and forms through secure, easy-to-use programs. At Information Consultants, we work closely with each of our clients to consult, train, and operate Laserfiche in order to boost efficiency and profitability within the company! We are a leader in global technology services and solutions consulting based in South Florida with offices in Pembroke Pines and Downtown Miami.
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