At Information Consultants, our goal for technical support is total customer comfort. We pride ourselves on “white glove” service: meticulous care and attention to your needs.
- We’ll help fix it, if your software and data systems aren’t functioning smoothly.
- We’ll step in, if you can’t access your documents, information or software.
- We’ll help you get back to work, even if it’s not a problem with Laserfiche or our integrations.
- We’re not happy unless you’re happy. We’ll work with you until we get it right.
Our technical support includes:
We offer two levels of support:
- Premium Support: We’re on-call 24 hours/day, 7 days/week.
- Standard support: We respond within one business day.
Both levels of support provide troubleshooting, problem-solving and fixes from Information Consultants’ technical team, as well as on-site support for emergency or system-down scenarios.