At Information Consultants, our goal for technical support is total customer comfort. We pride ourselves on “white glove” service: meticulous care and attention to your needs.
- We’ll help fix it, if your software and data systems aren’t functioning smoothly.
- We’ll step in, if you can’t access your documents, information or software.
- We’ll help you get back to work, even if it’s not a problem with Laserfiche or our integrations.
- We’re not happy unless you’re happy. We’ll work with you until we get it right.
We believe that good support starts with great care in the design of your solution and in the training your organization receives. We hold ourselves to the same high standards with our solutions consulting and our training services.
Our technical support includes:
We offer two levels of support:
- Premium Support: We’re on-call 24 hours/day, 7 days/week.
- Standard support: We respond within one business day.
Both levels of support provide troubleshooting, problem-solving and fixes from Information Consultants’ technical team, as well as on-site support for emergency or system-down scenarios.